How to Reconnect a Sender Account in XemailCampaign

How do I reconnect a sender account in XemailCampaign?

Overview

If your sender account is experiencing issues such as failed sending, sync errors, authentication problems, or unexpected inactivity, reconnecting the sender account is often the fastest way to resolve it.

In most cases, sender issues are caused by expired authentication, provider-level security changes, password updates, or disconnected SMTP/IMAP access. If the sender account is not paused but is still not functioning properly, you can safely remove and reconnect it.

Reconnecting ensures that the mailbox is refreshed with the latest credentials and settings.

When should you reconnect a sender account?

You should reconnect a sender account if:

  • Emails are no longer sending
  • Campaigns remain active but no activity is happening
  • The sender shows a connection or sync error
  • Authentication has expired
  • You recently changed the mailbox password
  • Gmail, Outlook, or SMTP settings were updated

If the account is paused due to bounce rate or campaign limits, reconnecting is usually not required. In those cases, you should first resolve the reason for the pause.

How do you remove the existing sender account?

1. Start by logging in to your XemailCampaign dashboard and going to the Email Accounts section.
2. Find the sender account that is having issues and select it. Once selected, remove or delete the sender account from your workspace.
3. Deleting the sender account removes the current connection but does not affect your campaigns, leads, or sequence content.


This step clears the old authentication and allows you to reconnect the mailbox from scratch.

How do you reconnect the sender account?

After removing the sender account, go back to the Email Accounts section and click Add Sender Account.


Choose the correct provider such as Gmail, Outlook, Google Workspace, Office 365, or Custom SMTP.

Follow the full setup process again, including:
  • Selecting the correct email provider
  • Entering the email address
  • Completing OAuth authentication for Gmail or Outlook
  • Entering SMTP and IMAP details for custom mailboxes
  • Confirming access permissions
  • Verifying that sending and receiving are enabled

It is important to complete every step carefully. Missing authentication permissions, incorrect server details, or disabled IMAP/SMTP access can cause the sender account to fail again.
Notes
Make sure to complete each and every step shown in this setup video: https://www.loom.com/share/b3ab768575234c958ce1c116366276e9

Why is it important to follow the full setup process again?

Many sender issues happen because one of the original setup steps was skipped or changed later. For example:

  • App passwords may have expired
  • OAuth access may have been revoked
  • SMTP or IMAP access may have been disabled
  • Security settings in Gmail or Outlook may have changed

Reconnecting from the beginning ensures the sender account is properly authenticated and ready to send again.

What should you check after reconnecting?

Once the sender account is reconnected, review its status in the Email Accounts section.

Make sure:

  • The sender account shows as connected
  • Sending limits are correctly configured
  • Warmup is active if needed
  • The sender is assigned to the correct campaigns

You can also send a small test batch before resuming full campaign activity.

Notes
If your sender account is having issues but is not paused, the best approach is to remove it and reconnect it completely. Repeating the full setup process ensures that the account is authenticated correctly and reduces the chance of future sending or syncing problems.Always make sure every setup step is completed properly before resuming campaigns.


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